Human Services Technology Consulting

Public Consulting Group (PCG) serves human services agencies and organizations at the state and local government levels to help successfully plan, implement, and maintain large-scale information technology (IT) solutions both effectively and efficiently.

PCG’s experts provide a combination of programmatic and technology knowledge to help our clients achieve organizational goals through IT investments.


IT Systems Support

PCG has extensive experience supporting human services operations with case management systems, comprehensive child welfare information systems (CCWIS), and other enterprise IT systems. These platforms manage:

• Integrated eligibility
• Child welfare, child support, childcare subsidy, and early intervention
• Aging and disability services
• Unemployment insurance, vocational rehabilitation, and career development
• Learning management systems
• Provider enrollment and licensing
• Incident management
• Claims and billing

…and many other areas

Technology Consulting Services

PCG’s technology consulting services support state and local human services agencies and organizations with:

• Visioning and planning
• Feasibility studies
• Project management
• Requirements collection
• Procurement support
• Design and architecture services
• Data modeling and governance
• Quality assurance and training
• Service desk management
• Organizational change management

…and other implementation support services

Federal Funding Support

PCG supports states engaging with federal oversight and funding agencies, such as the Centers for Medicare & Medicaid Services (CMS); the Administration for Children and Families (ACF); the U.S. Department of Agriculture (USDA); and the U.S. Department of Education (DOE).

We work with states to optimize federal funding and achieve compliance related to IT systems implementation. Our services include:

• Developing advance planning documents (APDs)
• Managing the submission of federally-required datasets and reports
• Developing cost allocation plans

Click on the links below to find additional details about our technology product and service offerings:

Aging & Disability
Child Welfare
Early Childhood
Workforce & Economic Development