PCG’s Human Services practice helps state, county, and municipal human services agencies to achieve their performance goals in order to better serve populations in need. Our seasoned professionals offer proven solutions to help agencies design and evaluate programs, services, and systems; increase program revenue; cut costs; and improve regulatory compliance with state and federal regulations.

What We Do

Early Childhood

Strong communities are built on a strong foundation. Quality early education and child care programs set children on a trajectory for success. We can help.

Children & Youth

Our youngest citizens are our most vulnerable—they’re also our future. We can help you ensure they get the quality services they need to reach their full potential.

Public Assistance

With the right support system, our most vulnerable populations can build a foundation for the future. We can help you achieve your program goals.

Workforce & Economic Development

To be globally competitive, communities need a well-trained, well-developed workforce.  Our team will help get you there. 


To meet the very specialized and varied needs of those who served their country, veterans agencies must navigate a complex regulatory web in their delivery of services. PCG is proud to provide solutions that help agencies better serve veterans.

Public Health & Substance Use Disorder

Behavioral, social, environmental, and economic conditions shape public health. Together, through a data-driven process, we can build thriving communities for all.

Aging & Disability

When older adults and people with disabilities are more independent and integral members of the community, everyone benefits. PCG can help you make it happen.

Human Services Technology Consulting

The use of technology is essential for human services agencies and organizations to achieve their mission. Our Technology Team can help to make human services technology projects successful.



PCG’s web-based Automated Random Moment And Reporting System (ARMARS) is a secure application that allows for public agencies to administer a random moment time study (RMTS) to estimate the proportion of time workers spend on activities that may be reimbursable.

EI Hub

EI Hub, PCG’s early intervention (EI) data management system, is a highly configurable end-to-end solution for the delivery of federal IDEA Part C programs. This system can be configured to meet the needs of any Part C program in the country.

Grants Management Solution

PCG’s web-based Grants Management Solution provides agencies and funders a consolidated platform with all the necessary tools for grant lifecycle management.


An important aspect of welfare-to-work is learning time accountability. TANFTrac™ by PCG encourages TANF work-eligible participants to track and submit their own work activity hours. 


VR-Billing is PCG’s Vocational Rehabilitation (VR) vendor and claims management system. As a modular web-based Commercial Off-the-Shelf (COTS) solution, VR-Billing can be integrated with case management solutions, including Aware VR.

VERA - Virtual Employment Readiness Assistant

PCG's Virtual Employment Readiness Assistant (VERA), is an innovative solution that expands reach and automates communicative services through the use of artificial intelligence.

News & Perspectives

Best Practice for Demographic Data Collection & Reporting: Evaluator’s Guide

514 days ago

Public Consulting Group (PCG) is proud to share its latest guidance on best practice for collecting and reporting data related to race and ethnicity, sexual orientation, and gender identity. By summarizing findings from leading industry sources, this report aims to move evaluators toward more culturally and linguistically appropriate standards (CLAS) for data collection and reporting by establishing guidelines for the work we do for our clients and the people we receive information from.


Transforming Child Welfare Services and Supports through the American Rescue Plan Act (ARPA)

789 days ago

The American Rescue Plan Act (ARPA) was signed into law on March 11, 2021. Properly utilized and implemented, these funds have the potential to substantially support and transform child welfare services to children and families, assist with the implementation of the Family First Prevention Services Act (FFPSA), and stabilize your critical child welfare workforce.


Home and Community-Based Settings Regulation – Heightened Scrutiny

801 days ago

The information within this article, originally published on the PCG website in March 2019, was updated on April 14, 2022, to reflect program changes and new developments as a result of the Coronavirus Disease 2019 (COVID-19) public health emergency (PHE).


New Tools to Help Define Your CWCA Relationships with CCWIS

804 days ago

In September 2021, the Children’s Bureau (CB) of the Administration for Children and Families (ACF) released the Comprehensive Child Welfare Information System (CCWIS) Technical Bulletins (TBs) #7 (CCWIS Technical Assistance, Self-Assessment Tools, and Monitoring Reviews) and #8 (CCWIS Data Exchange Standards), providing important tools to help title IV-E agencies think about the evolving landscape of the CCWIS journey.


Motivational Interviewing: A Guide to Family First Implementation

837 days ago

The Family First Prevention Services Act (Family First) authorized new federal Title IV-E funding for evidence-based programs (EBPs) that have been rated and approved by the Title IV-E Prevention Services Clearinghouse.


PCG Client Clark University Announces Tech Quest Apprenticeship Partnership

914 days ago

Clark University has been awarded a $12 million apprenticeship grant from the Department of Labor, Employment, and Training Administration to provide business technology training nationwide to people struggling with unemployment and underemployment, and to those who seek to master relevant technology skills in an evolving workplace.


Meet Our Team


Heather Gann

Associate Manager / Human Services

Heather Gann is an associate manager for Early Childhood Education (ECE) in Human Services. She joined PCG in 2014 with over 15 years of experience in the field. In her current role, Heather manages all sectors of early childhood—from home visitation to state-funded pre-kindergarten (Pre-K)...


Deborah Joffe

Associate Manager / Human Services

Deborah Joffe, PMP, is an Associate Manager at PCG. Ms. Joffe has extensive experience leading consulting jobs for human services agencies around the country, including engagements providing... 


Ezra Sykes

Associate Manager / Human Services

Mr. Sykes has led numerous complex projects in the public sector that include elements of process improvement, organizational effectiveness, and change...


Tracy Bell

Senior Advisor / Human Services

Mr. Bell joined PCG in November 2018 with over 15 years of experience in human services. He currently serves as a senior advisor for employment and income maintenance services within Human Services.  In this role, he focuses on health and human services strategies and solutions for state and local governments...


Tony Ong

Business Development Manager / Human Services

Tony Ong believes in better government. As the leader of Public Consulting Group's (PCG) business development in the human services sector, Tony is driving the development of...


Rupam Chokshi

Associate Solutions Manager / Human Services

Rupam Chokshi is a seasoned product leader accomplished in managing a portfolio of digital products spread across all stages of the product lifecycle.


Jill Reynolds

Associate Practice Area Director / Human Services

Ms. Reynolds leads PCG’s Aging and Disability Services Center of Excellence. She provides strategic leadership and support for human services projects involving Home and Community Services, Vocational Rehabilitation, disability services, employment support programs, and other programs serving elders and people with disabilities...


Beth Osborne

Associate Manager / Human Services

Beth Osborne is an associate manager in PCG’s Boston office. Since 2005, she has worked with child welfare and human service agencies across the U.S. to implement fiscal and policy solutions to help improve outcomes for children, youth, and families. Beth has also worked with a variety of states to deliver financial consulting, strategic planning, project management, and sustainable change services.


Sarah Salisbury

Associate Manager / Human Services

Sarah Salisbury has over 14 years of experience in a vast array of health and human services programs with specific focus on aging and disability services...


Katie Bright

Associate Manager / Human Services

Katie Bright is an associate manager within the Human Services’ Child Welfare and Youth Services team. Katie’s career at PCG began in 2002 when she started working within the Massachusetts Department of Children and Families (DCF) revenue management unit. Her role has since expanded to include work with child welfare agencies across the U.S.