PCG’s Human Services practice helps state, county, and municipal human services agencies to achieve their performance goals in order to better serve populations in need. Our seasoned professionals offer proven solutions to help agencies design programs, services, and systems; increase program revenue; cut costs; and improve regulatory compliance with state and federal regulations.

What We Do

Early Childhood

Strong communities are built on a strong foundation. Quality early education and child care programs set children on a trajectory for success. We can help.

Children & Youth

Our youngest citizens are our most vulnerable—they’re also our future. We can help you ensure they get the quality services they need to reach their full potential.

Public Assistance

With the right support system, our most vulnerable populations can build a foundation for the future. We can help you achieve your program goals.

Workforce & Economic Development

To be globally competitive, communities need a well-trained, well-developed workforce.  Our team will help get you there. 

Substance Use Disorder and Public Health

Let us assess your state or local capacity to respond to public health issues, work with groups and organizations to establish consensus, identify service needs, and evaluate the changes.

Aging & Disability

When seniors and people with disabilities are more independent and integral members of the community, everyone benefits. PCG can help you make it happen.

News & Perspectives

CCWIS: One Year Later, Where Are We?

3 days ago

It’s been just over a year since the Comprehensive Child Welfare Information System (CCWIS) Notice of Intent deadline passed, and in a new blog post, Public Consulting Group’s Carole Hussey reflects on the national landscape, the progress that has been made, and the progress yet to be made.

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Tips for public sector agencies on modernizing technology procurements

38 days ago

Ahead of PCG’s participation in the 2019 ISM Annual Conference hosted by the American Public Human Services Association (APHSA), PCG subject matter expert Carole Hussey has authored a new article for APHSA’s Policy & Practice magazine.

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Vertical Specialty: Does It Matter in IT?

51 days ago

It’s an exciting time for innovation in public sector technology. With a change in orientation toward consumer experience, there are many new vendors and products emerging in the marketplace. Historically, this has been a risk-averse industry, with an inclination toward standing with the old guard; recently, however, there have been a number of unexpected contract awards that have the state and local environment buzzing.

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Clark University to receive $12 million Department of Labor grant Partners with Public Consulting Group for Tech Quest to provide technology apprenticeships

72 days ago

Clark University has been awarded a $12 million apprenticeship grant from the Department of Labor, Employment, and Training Administration to provide business technology training nationwide to people struggling with unemployment and underemployment, and to those who seek to master relevant technology skills in an evolving workplace.

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PCGer appointed to National APSE Board of Directors

113 days ago

A member of PCG’s Human Services team, Maya Cox, has been appointed to the national 2019-2020 Board of Directors for the Association of People Supporting Employment First (APSE), the only national membership organization focused exclusively on integrated employment. Through advocacy and education, APSE advances employment and self-sufficiency for all people with disabilities. 

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Reasonable Efforts – It’s Time to Review and Reconsider

116 days ago

“Reasonable efforts” is a term that has existed for decades in child protective services, though its interpretation has changed drastically over the years resulting in widely different and often contradictory conclusions. Factors such as the economic times, different organizational structures, budgetary considerations, geography, service availability, and judicial interpretation have all contributed to the system’s evolving understanding of what “reasonable efforts” means.

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Meet Our Team

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Jennifer MacBlane

Associate Manager / Human Services

Jennifer MacBlane, Associate Manager, with PCG, has over 20 years of experience in human services, government, and government consulting. She has been employed by PCG for more than 11 years and she specializes in child welfare and human services...

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Jason Clifford

Chief Technology Officer / Human Services

Jason Clifford joined Public Consulting Group in 2014 as its CTO for the Human Service practice, responsible for the technology strategy and implementation. Prior to joining Public Consulting Group...

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Carole Hussey

Associate Manager / Human Services

Ms. Hussey leads consulting engagements in IT planning and consulting for public sector human services clients. In this role, she has worked in North Carolina, Pennsylvania, New York...

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Tony Ong

Business Development Manager / Human Services

Mr. Ong is helping PCG lead the way to developing next-generation human service programs nationally, notably with publicly funded employment services and workforce development programs. Mr. Ong...

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Ezra Sykes

Associate Manager / Human Services

Mr. Sykes has led numerous complex projects in the public sector that include elements of process improvement, organizational effectiveness, and change management. He has worked with several states since joining PCG in 2008...

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Deborah Joffe

Associate Manager / Human Services

Deborah Joffe, PMP, is an Associate Manager at PCG. Ms. Joffe has extensive experience leading consulting jobs for human services agencies around the country, including engagements providing... 

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Jill Reynolds

Associate Practice Area Director / Human Services

Ms. Reynolds leads the Employment and Income Maintenance Services and Early Childhood centers of excellence for PCG Human Services. She provides strategic leadership and support for...

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Beth Osborne

Associate Manager / Human Services

Beth Osborne, an Associate Manager in the Boston office, has worked with child welfare and juvenile justice agencies across the country to implement fiscal and policy solutions to help improve outcomes of the children, youth and families for over thirteen years...

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Kathy Fallon

Practice Area Director / Human Services

Ms. Fallon has worked in government and government consulting for more than 25 years and has expertise with funding sources including but not limited to TANF Medicaid, Title IV-E, CCDF, WIA...

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Katie Bright

Associate Manager / Human Services

Katie Bright is an associate manager within the Human Services’ Child Welfare and Youth Services team. Katie’s career at PCG began in 2002, when she started working within the Massachusetts...

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