PCG’s Human Services practice helps state, county, and municipal human services agencies to achieve their performance goals in order to better serve populations in need. Our seasoned professionals offer proven solutions to help agencies design and evaluate programs, services, and systems; increase program revenue; cut costs; and improve regulatory compliance with state and federal regulations.

What We Do

Early Childhood

Strong communities are built on a strong foundation. Quality early education and child care programs set children on a trajectory for success. We can help.

Children & Youth

Our youngest citizens are our most vulnerable—they’re also our future. We can help you ensure they get the quality services they need to reach their full potential.

Public Assistance

With the right support system, our most vulnerable populations can build a foundation for the future. We can help you achieve your program goals.

Workforce & Economic Development

To be globally competitive, communities need a well-trained, well-developed workforce.  Our team will help get you there. 

Substance Use Disorder and Public Health

Let us assess your state or local capacity to respond to public health issues, work with groups and organizations to establish consensus, identify service needs, and evaluate the changes.

Aging & Disability

When seniors and people with disabilities are more independent and integral members of the community, everyone benefits. PCG can help you make it happen.

Products

ARMARS

PCG’s web-based Automated Random Moment And Reporting System (ARMARS) is a secure application that allows for public agencies to administer a random moment time study (RMTS) to estimate the proportion of time workers spend on activities that may be reimbursable.

TANFTrac™

An important aspect of welfare-to-work is learning time accountability. TANFTrac™ by PCG encourages TANF work-eligible participants to track and submit their own work activity hours. 

VR-Billing

VR-Billing is PCG’s Vocational Rehabilitation (VR) vendor and claims management system. As a modular web-based Commercial Off-the-Shelf (COTS) solution, VR-Billing can be integrated with case management solutions, including Aware VR.

News & Perspectives

One size does NOT fit all when it comes to foster home recruitment and retention strategies

40 days ago

In a new paper by PCG’s Stacey Priest and Jennifer MacBlane, the authors explore how states are implementing targeted recruitment and retention strategies to cultivate and maintain a pool of qualified foster parents needed to support the growing number of children entering foster care across the country each year.

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Vocational rehabilitation subject matter expert shares insight for HR professionals on the benefits of using employments specialists

97 days ago

According to the U.S. Bureau of Labor Statistics, only 30 percent of the 15.3 million Americans of working age (between ages 16 and 64) with disabilities participated in the workforce in 2018, compared with 74 percent of Americans without a disability. An Accenture analysis of the research suggests that shifting recruitment efforts to focus on disability inclusion would therefore provide companies with access to a new talent pool of more than 10.7 million people.

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PCG subject matter experts discuss technology implications of 2018 Farm Bill

102 days ago

For public sector health and human services agencies, change is inevitable – whether it is driven by new legislation, administration turnover, or just continuous process improvement of government programs. One such change in legislation on PCG’s mind is the 2018 Farm Bill, passed by Congress and signed by the President in December 2018, which reauthorizes SNAP (Supplemental Nutrition Assistance Program) through 2023.  

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CCWIS Guidance for Public Sector Agencies: How to Ask for What You Need

110 days ago

In her latest blog post on the current Comprehensive Child Welfare Information Systems (CCWIS) landscape, Carole Hussey of Public Consulting Group digs into one of the biggest concerns that has been raised so far: the lack of innovation in the Requests for Procurement (RFPs) and ultimately the solutions that are being implemented.

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CCWIS: One Year Later, Where Are We?

131 days ago

It’s been just over a year since the Comprehensive Child Welfare Information System (CCWIS) Notice of Intent deadline passed, and in a new blog post, Public Consulting Group’s Carole Hussey reflects on the national landscape, the progress that has been made, and the progress yet to be made.

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Tips for public sector agencies on modernizing technology procurements

166 days ago

Ahead of PCG’s participation in the 2019 ISM Annual Conference hosted by the American Public Human Services Association (APHSA), PCG subject matter expert Carole Hussey has authored a new article for APHSA’s Policy & Practice magazine.

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Meet Our Team

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Brian Howells

Manager / Human Services

Mr. Howells has been working in government and public sector consulting for more than 11 years. Focused on employment and public assistance programs, Mr. Howells has led a number...

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Nathan Grossman

Manager / Human Services

Nathan Grossman, a Manager within our Human Services practice, has over the past 20+ years worked with health and human services agencies in more than two dozen states to provide....

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Tony Ong

Business Development Manager / Human Services

Mr. Ong is helping PCG lead the way to developing next-generation human service programs nationally, notably with publicly funded employment services and workforce development...

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Jamie Kilpatrick

Associate Manager / Human Services

Jamie Kilpatrick, an Associate Manager in PCG's human services division, currently leads the New York State Bureau of Early Intervention State Fiscal Agent project, overseeing the...

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Jill Reynolds

Associate Practice Area Director / Human Services

Ms. Reynolds leads the Employment and Income Maintenance Services and Early Childhood centers of excellence for PCG Human Services. She provides strategic leadership and support for...

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Sarah Salisbury

Associate Manager / Human Services

Sarah Salisbury has over 14 years of experience in a vast array of health and human services programs with specific focus on aging and disability services...

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Ezra Sykes

Associate Manager / Human Services

Mr. Sykes has led numerous complex projects in the public sector that include elements of process improvement, organizational effectiveness, and change...

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Beth Osborne

Associate Manager / Human Services

Beth Osborne, an Associate Manager in the Boston office, has worked with child welfare and juvenile justice agencies across the country to implement fiscal and policy solutions to help...

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Jason Clifford

Chief Technology Officer / Human Services

Jason Clifford joined Public Consulting Group in 2014 as its CTO for the Human Service practice, responsible for the technology strategy and implementation. Prior to joining Public Consulting Group...

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Kathy Fallon

Practice Area Director / Human Services

Ms. Fallon has worked in government and government consulting for more than 25 years and has expertise with funding sources including but not limited to TANF Medicaid, Title IV-E, CCDF, WIA...

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