PCG’s Human Services practice helps state, county, and municipal human services agencies to achieve their performance goals in order to better serve populations in need. Our seasoned professionals offer proven solutions to help agencies design programs, services, and systems; increase program revenue; cut costs; and improve regulatory compliance with state and federal regulations.

What We Do

Early Childhood

Strong communities are built on a strong foundation. Quality early education and child care programs set children on a trajectory for success. We can help.

Children & Youth

Our youngest citizens are our most vulnerable—they’re also our future. We can help you ensure they get the quality services they need to reach their full potential.

Public Assistance

With the right support system, our most vulnerable populations can build a foundation for the future. We can help you achieve your program goals.

Workforce & Economic Development

To be globally competitive, communities need a well-trained, well-developed workforce.  Our team will help get you there. 

Substance Use Disorder and Public Health

Let us assess your state or local capacity to respond to public health issues, work with groups and organizations to establish consensus, identify service needs, and evaluate the changes.

Aging & Disability

When seniors and people with disabilities are more independent and integral members of the community, everyone benefits. PCG can help you make it happen.

News & Perspectives

Clark University to receive $12 million Department of Labor grant Partners with Public Consulting Group for Tech Quest to provide technology apprenticeships

10 days ago

Clark University has been awarded a $12 million apprenticeship grant from the Department of Labor, Employment, and Training Administration to provide business technology training nationwide to people struggling with unemployment and underemployment, and to those who seek to master relevant technology skills in an evolving workplace.

ReadMore

PCGer appointed to National APSE Board of Directors

51 days ago

A member of PCG’s Human Services team, Maya Cox, has been appointed to the national 2019-2020 Board of Directors for the Association of People Supporting Employment First (APSE), the only national membership organization focused exclusively on integrated employment. Through advocacy and education, APSE advances employment and self-sufficiency for all people with disabilities. 

ReadMore

Reasonable Efforts – It’s Time to Review and Reconsider

54 days ago

“Reasonable efforts” is a term that has existed for decades in child protective services, though its interpretation has changed drastically over the years resulting in widely different and often contradictory conclusions. Factors such as the economic times, different organizational structures, budgetary considerations, geography, service availability, and judicial interpretation have all contributed to the system’s evolving understanding of what “reasonable efforts” means.

ReadMore

Rethinking Confidentiality in Child Welfare Courtrooms

74 days ago

Confidentiality in juvenile and family courts is the focus of a two-part series by Public Consulting Group’s Judge James Payne, recently published by the Chronicle of Social Change. In the series, Judge Payne first explores the historical context of confidentiality in juvenile courts—a predilection which dates back more than a century. He then details some of the societal changes, such as advances in technology and communications, that warrant a reevaluation of the need for confidentiality in today’s juvenile and family courtrooms. 

ReadMore

Modernizing the citizen experience in child welfare

88 days ago

With the convergence of the Family First Prevention Services Act (Family First Act) and the Comprehensive Child Welfare Information Systems (CCWIS) regulation changes, child welfare leadership are faced with the unprecedented opportunity to rethink the citizen experience. That’s according to a new blog post authored by Public Consulting Group’s Carole Hussey in collaboration with Judge James Payne.

ReadMore

Best practices for employment specialists as published in Journal of Vocational Rehabilitation

105 days ago

Employment specialists are professionals who support people with disabilities with finding and succeeding in work. Research shows that integrated employment (i.e. jobs held by people with the most significant disabilities in typical workplace settings where the majority of employees are not persons with disabilities) can lead to an expanded social network, higher wages, a passion, and a career – so employment specialists have the power to facilitate and change the course of a person’s life.

ReadMore

Meet Our Team

team-member

Jennifer MacBlane

Associate Manager / Human Services

Jennifer MacBlane, Associate Manager, with PCG, has over 20 years of experience in human services, government, and government consulting. She has been employed by PCG for more than 11 years and she specializes in child welfare and human services...

ReadMore
team-member

Ezra Sykes

Associate Manager / Human Services

Mr. Sykes has led numerous complex projects in the public sector that include elements of process improvement, organizational effectiveness, and change management. He has worked with several states since joining PCG in 2008...

ReadMore
team-member

Jason Clifford

Chief Technology Officer / Human Services

Jason Clifford joined Public Consulting Group in 2014 as its CTO for the Human Service practice, responsible for the technology strategy and implementation. Prior to joining Public Consulting Group...

ReadMore
team-member

Katie Bright

Associate Manager / Human Services

Katie Bright is an associate manager within the Human Services’ Child Welfare and Youth Services team. Katie’s career at PCG began in 2002, when she started working within the Massachusetts...

ReadMore
team-member

Kathy Fallon

Practice Area Director / Human Services

Ms. Fallon has worked in government and government consulting for more than 25 years and has expertise with funding sources including but not limited to TANF Medicaid, Title IV-E, CCDF, WIA...

ReadMore
team-member

Beth Osborne

Associate Manager / Human Services

Beth Osborne, an Associate Manager in the Boston office, has worked with child welfare and juvenile justice agencies across the country to implement fiscal and policy solutions to help improve outcomes of the children, youth and families for over thirteen years...

ReadMore
team-member

Carole Hussey

Associate Manager / Human Services

Ms. Hussey leads consulting engagements in IT planning and consulting for public sector human services clients. In this role, she has worked in North Carolina, Pennsylvania, New York...

ReadMore
team-member

Brian Howells

Manager / Human Services

Mr. Howells has been working in government and public sector consulting for more than 11 years. Focused on employment and public assistance programs, Mr. Howells has led a number of engagements...

ReadMore
team-member

Heather Baker

Manager / Human Services

Ms. Baker leads PCG Human Services' child welfare and youth services practice, helping state, county, and community based agencies invest in programs, people and technologies that...

ReadMore
team-member

Jill Reynolds

Associate Practice Area Director / Human Services

Ms. Reynolds leads the Employment and Income Maintenance Services and Early Childhood centers of excellence for PCG Human Services. She provides strategic leadership and support for...

ReadMore