PCG’s Human Services practice helps state, county, and municipal human services agencies to achieve their performance goals in order to better serve populations in need. Our seasoned professionals offer proven solutions to help agencies design and evaluate programs, services, and systems; increase program revenue; cut costs; and improve regulatory compliance with state and federal regulations.

What We Do

Early Childhood

Strong communities are built on a strong foundation. Quality early education and child care programs set children on a trajectory for success. We can help.

Children & Youth

Our youngest citizens are our most vulnerable—they’re also our future. We can help you ensure they get the quality services they need to reach their full potential.

Public Assistance

With the right support system, our most vulnerable populations can build a foundation for the future. We can help you achieve your program goals.

Workforce & Economic Development

To be globally competitive, communities need a well-trained, well-developed workforce.  Our team will help get you there. 

Public Health & Substance Use Disorder

Behavioral, social, environmental, and economic conditions shape public health. Together, through a data-driven process, we can build thriving communities for all.

Aging & Disability

When seniors and people with disabilities are more independent and integral members of the community, everyone benefits. PCG can help you make it happen.

Products

ARMARS

PCG’s web-based Automated Random Moment And Reporting System (ARMARS) is a secure application that allows for public agencies to administer a random moment time study (RMTS) to estimate the proportion of time workers spend on activities that may be reimbursable.

TANFTrac™

An important aspect of welfare-to-work is learning time accountability. TANFTrac™ by PCG encourages TANF work-eligible participants to track and submit their own work activity hours. 

VR-Billing

VR-Billing is PCG’s Vocational Rehabilitation (VR) vendor and claims management system. As a modular web-based Commercial Off-the-Shelf (COTS) solution, VR-Billing can be integrated with case management solutions, including Aware VR.

VERA - Virtual Employment Readiness Assistant

PCG's Virtual Employment Readiness Assistant (VERA), is an innovative solution that expands reach and automates communicative services through the use of artificial intelligence.

News & Perspectives

The American Rescue Plan Act of 2021: Reinvesting in HCBS, Rehabilitative Services, TCM, Home Health, & Personal Care Services

16 days ago

The COVID-19 pandemic has made providing Medicaid services more challenging for human services agencies. For example, agencies are working hard to serve communities when physical locations are often required to close temporarily. During the pandemic, homes of service recipients can be significantly isolating as well, and individuals often need to move their residence to another location where others are available to accompany and care for them.

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PCG Contributes to Published Essay Collection about COVID-19 and Child Welfare

39 days ago

In response to the profound impact the COVID-19 pandemic has had on the field of child welfare, the Child Welfare League of America (CWLA) issued a call for child welfare experts, practitioners, families, advocates, and others to share insights into the opportunities, challenges, and innovations resulting from the global crisis. CWLA sought essay contributions exploring, in part, “how communities are exposing and addressing challenges, reawakening a sense of connectedness, and taking steps needed to advance the goal of the National Blueprint.”

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PCG Program Manager Leigh Ann Newman Received International Board Appointment for the Association of Proposal Management Professionals (APMP)

59 days ago

Public Consulting Group (PCG) is pleased to announce the appointment of Leigh Ann Newman, Senior Program Manager, Marketing and Proposal Operations, to the International Board of Directors of the Association of Proposal Management Professionals (APMP). This two-year term is taking place from 2021 through 2022. APMP’s board currently includes 12 appointees and five Executive Committee members. The organization has over 10,000 members worldwide.

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Child Welfare Funding Updates in Response to COVID-19

73 days ago

In December 2020, Congress passed and the President signed into law the COVID-19 Response and Relief Supplemental Appropriations Act as part of an appropriations package that funds the federal government through federal fiscal year 2021 (FFY21). The law defines the term, ‘‘COVID–19 public health emergency period,’’ as the period beginning on April 1, 2020 and ending on September 30, 2021.

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Supporting Clark University with a $10 Million DOL Grant for Workforce Training

74 days ago

On January 21, 2021, Clark University in Worcester, MA, was awarded a $10 million apprenticeship grant from the U.S. Department of Labor’s (DOL) Employment and Training Administration (ETA) to help provide workforce training for jobs in industries that are currently in demand, such as information technology (IT), manufacturing, and transportation.

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Helping to Build North Carolina’s Early Childhood and School-Age Workforce Registry

86 days ago

In 2021, PCG will be working with the Child Care Services Association (CCSA) to start planning and developing North Carolina’s Early Childhood and School-Age (EC/SA) workforce registry. The registry will be a valuable resource for states to communicate with the EC/SA workforce during the COVID-19 pandemic and other emergencies.

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Meet Our Team

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Jennifer MacBlane

Associate Manager / Human Services

Jennifer MacBlane is an associate manager at PCG. She has over 20 years of experience in human services, government, and government consulting. Jennifer began her career at PCG in 2006 and works with child welfare and human services agencies across the U.S. to further their goals of improving lives.

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Heather Gann

Associate Manager / Human Services

Heather Gann is an associate manager for Early Childhood Education (ECE) in Human Services. She joined PCG in 2014 with over 15 years of experience in the field. In her current role, Heather manages all sectors of early childhood—from home visitation to state-funded pre-kindergarten (Pre-K)...

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Jamie Kilpatrick

Associate Manager / Human Services

Jamie Kilpatrick, an Associate Manager in PCG's human services division, currently leads the New York State Bureau of Early Intervention State Fiscal Agent project, overseeing the...

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Brian Howells

Manager / Human Services

Mr. Howells has been working in government and public sector consulting for more than 11 years. Focused on employment and public assistance programs, Mr. Howells has led a number...

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Tony Ong

Business Development Manager / Human Services

Tony Ong believes in better government. As the leader of Public Consulting Group's (PCG) business development in the human services sector, Tony is driving the development of...

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Heather Baker

Manager / Human Services

Heather Baker leads PCG's child welfare and youth services practice, helping state, county, and community-based agencies invest in programs, people, and technologies that improve the lives of children and families. She leads a team of individuals with vast experience in delivering and managing child and family services and programs.

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Beth Osborne

Associate Manager / Human Services

Beth Osborne is an associate manager in PCG’s Boston office. Since 2005, she has worked with child welfare and human service agencies across the U.S. to implement fiscal and policy solutions to help improve outcomes for children, youth, and families. Beth has also worked with a variety of states to deliver financial consulting, strategic planning, project management, and sustainable change services.

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Nathan Grossman

Manager / Human Services

Nathan Grossman, a Manager within our Human Services practice, has over the past 20+ years worked with health and human services agencies in more than two dozen states to provide consulting...

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Jill Reynolds

Associate Practice Area Director / Human Services

Ms. Reynolds leads PCG’s Aging and Disability Services Center of Excellence. She provides strategic leadership and support for human services projects involving Home and Community Services, Vocational Rehabilitation, disability services, employment support programs, and other programs serving elders and people with disabilities...

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Jason Clifford

Chief Technology Officer / Human Services

Jason Clifford joined Public Consulting Group in 2014 as its CTO for the Human Service practice, responsible for the technology strategy and implementation. Prior to joining Public Consulting Group...

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