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Human Services

Thought Leadership

 

Leveraging more than 30 years of experience working across the public sector, our colleagues and subject matter experts often share insights, guidance, and best practices through a variety of channels—case studies, presentations, white papers, thought leadership pieces, and more.

Here is a collection of those materials, including information on our featured subject matter experts.

 

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Case Studies

Aging and Disability Services

Ohio Department of Medicaid

Incident Investigations for Home and Community Based Services

Ohio Department of Medicaid

Home and Community Based Services Provider Oversight and Investigations

Strategy

Detroit’s Procurement Transformation

Sustainable Change, Process Redesign, eProcurement

Temporary Assistance for Needy Families (TANF)

County of San Diego, California, Health and Human Services Agency (HHSA)

“Ready, Set, Work!” (RSW!) TANF Upfront Diversion Pilot Project

Commonwealth of Massachusetts, Executive Office for Health and Human Services (EOHHS)

Block Grant Review, Temporary Assistance for Needy Families (TANF), Maintenance of Effort (MOE) Review, TANF MOE Implementation

Workforce Development

County of San Diego, California Health and Human Services Agency (HHSA)

Welfare to Work and Stage 1 Child Care Program Management Services

Massachusetts: Clark University

Grant implementation through a consortium of registered apprenticeship sponsors and workforce boards.

Michigan Strengthening the Behavioral Health Workforce

Consulting services provided to expand and upskill the behavioral health workforce to meet the increasing needs of children, youth, and families.

Children Services

Early and Periodic Screening, Diagnostic, and Treatment (EPSDT)

Early and Periodic Screening, Diagnostic, and Treatment Expansion for Children’s Behavioral Health

South Dakota Transforming Youth Crisis Response

Assess the children’s behavioral health crisis response continuum of care to identify gaps and opportunities for improvement.

Subject Matter Experts

Human Services

Tracy Bell

Expertise: Information technology, Project management, Strategy and analysis, Remote/virtual solutions, Business leadership

Ivy Doxley

Expertise: Child welfare systems engagement and cross-collaboration, Policy and program development, implementation, and evaluation, Development of strategic federal and state plans and program improvement plans, Organization and systems change management, Implementation of Continuous Quality Improvement practices, Engagement of consumers to strengthen policies, programs, and service delivery, ADDIE-Training Design, Delivery & Evaluation

Karen Hallenbeck

Expertise: Project management for complex, large-scale studies, Program evaluations, including process, outcome, and cost evaluations, Workload studies, Development of strategies to monitor fidelity and outcomes of evidence-based programs, Financial mapping of programs to identify sustainable strategies

Brian Howells

Expertise: Supplemental Nutrition Assisstance Program (SNAP), Temporary Assistance for Needy Families (TANF)

Jennifer MacBlane

Expertise: Human services purchasing and payment reform, Assessments, evaluations, and transformations of human services systems of care

Judge James Payne

Expertise: Child Welfare

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White Papers

Beyond Quick Fixes: What Will It Really Take To Improve Child Welfare In America?

Part One: Want to Improve Child Welfare Outcomes? Reduce Case Transfers!

Judge James Payne

Part Two: Caseworkers Are First Responders. They Deserve the Same Professionalization as Other Essential Personnel

Judge James Payne

Part Three: Effective Agency Leadership in a Changeable Environment

Judge James Payne

Part Four: Agency Priorities – Keep Focused and Don’t Get Lost in The Chaos!

Judge James Payne

Child Welfare and Youth Services

A Window of Opportunity on Child Care Fraud–If We Don’t Waste It

Dr. Allison Comport.

Foster Home Recruitment and Retention: One Size Does Not Fit All

Stacey Priest and Jennifer MacBlane

Journey Mapping: How Case Visualization Reveals Gaps and Opportunities in Children’s Behavioral Health

Sarah Sparks, Kacie Schlegel, and Kristen Gore

Transforming Systems: Reducing Reliance on Congregate Care for Better Outcomes

Jennifer MacBlane and Sarah Sparks

Home and Community Based Services Consulting for State Systems (HCBS)

It Starts with a Person: The Intersection of Case Management and the Home and Community-Based Services (HCBS) Settings Final Rule

Brittani Trujillo

Improving Crisis Response Through a Multidisciplinary Approach

Kacie Schlegel

Opportunities at the Intersection of the HCBS Settings Regulation and WIOA

Cathy Anderson

Justice Consulting Services

Maximizing Impact: Implementing CMS 1115 Reentry Waivers with Public Consulting Group

Julia Kessler, Christine Newhall, Katie Thomas, Shannon Weaver

Social Security Disability Insurance (SSDI)

Social Security Disability Insurance (SSDI) & Medicare Enrollment Best Practices

Welfare to Work

Consumer Direction as Jobs Program

Heather Green, Jill Reynolds