311 Request Management: Close the Loop from Request to Resolution

Residents want simple, transparent ways to report issues — and fast responses from their local government.

Public Consulting Group (PCG) and OpenGov deliver a mobile-first 311 solution that helps governments receive, route, and resolve requests efficiently.

Contact Our Team

About 311 Request Management

This platform enables residents to submit service requests online or via mobile devices while giving staff the tools to track, prioritize, and close cases across departments.

Key Features & Benefits

• Mobile-first resident intake
• Automated routing and workflows
• Departmental dashboards
• Real-time status updates
• Performance analytics

Improve Transparency and Public Trust

Governments use this solution to shorten resolution times, increase visibility, and demonstrate accountability to the communities they serve.

PCG’s Role

PCG configures intake forms, integrates CRM systems, and aligns reporting with service-level goals — ensuring successful adoption.

Get Started with PCG

Our team is ready to make PCG’s suite of tools and services work for you.