In the new brief, “What Idaho and Arizona Can Teach Us About Moving CCWIS Projects from Investment to Implementation,” PCG’s Brian Delaney examines why, after 10 years and more than $2.2 billion in investment, many CCWIS modernization efforts remain in development while others have successfully reached implementation. Drawing on the experiences of Idaho and Arizona, the brief explores how states can navigate common challenges such as procurement delays, organizational change, staffing constraints, and the complexities of replacing legacy child welfare systems.

The brief highlights the leadership decisions and program management strategies that helped these states sustain momentum and move forward, offering practical lessons for agencies working to modernize technology while continuing critical child welfare operations. For child welfare leaders, program managers, and technology stakeholders, it provides actionable insights for turning modernization investments into measurable progress and long-term operational success.
Download the brief to learn how successful states are moving from planning to implementation.

About the Author

Brian Delaney is a Senior Consultant at Public Consulting Group (PCG) who works with child welfare agencies on CCWIS modernization, Title IV-E claiming, and program improvement initiatives. Having supported states through planning, implementation, and operational transformation efforts, he helps agencies balance technology modernization with the realities of day-to-day child welfare operations. His work focuses on practical strategies that enable states to move from vision and investment to measurable results.