Public Consulting Group (PCG) is proud to support the Medicaid Enterprise Systems Community (MESC) Conference which fosters a community for state, federal and private sector individuals to exchange ideas related to Medicaid systems and health policies

PCG Shares Strategic Framework for MES Compliance and Sustainability

Take a load off: How Hawai’i is reducing MCO compliance burden with innovation and human-centered design

At MESC 2025, Public Consulting Group (PCG) had the opportunity to co-present the session, “Take a Load Off: How Hawai‘i is Reducing MCO Compliance Burden with Innovation and Human-Centered Design.” The session highlighted how the State of Hawai‘i is rethinking its approach to Medicaid Managed Care Organization (MCO) oversight, streamlining processes while improving outcomes for staff, providers, and members alike.

“We’re excited to introduce new dashboards that will provide MDQ Reviewers with centralized oversight and streamlined access to all relevant information,” said Tonya Lowery St. John, PhD, MPH, Health Analytics & Informatics Office Administrator, Hawaii Department of Human Services, Med-QUEST Division.

PCG’s experts, in partnership with state leaders, shared how human-centered design, modern data tools, and a focus on operational sustainability are helping reduce administrative burden, enhance compliance, and deliver better results. Attendees walked away with insights into scalable strategies that prioritize people, not just processes.

“We were excited to share Hawaii’s Health Analytics Program – MCO portal’s development journey with other states and highlight how PCG, in partnership with Optum, is helping bring the system to life—from design and rollout to delivering meaningful insights,” said Trish Perazzelli, Associate Manager at Public Consulting Group.

As Medicaid programs face increasing regulatory demands, PCG continues to partner with states and agencies to modernize systems and elevate outcomes, offering support in MES strategy, modular procurement, program integrity, human-centered design, and more.

Our Services and Support

PCG can help your state align its MES to maximize program benefits and meet Federal requirements and guidance – solutions include:

• Eclipse Certification and Compliance Services (ECS) | Leveraging PCG’s decades of Medicaid experience, ECS brings valuable lessons learned, leverageable successes, and most importantly, unparalleled expertise to support your certification and funding goals.
• Outcomes-Based Planning (OBP) | Our proprietary planning methodology and technical solution helps you achieve organizational goals and objectives, within the MITA space, by providing an approach that is structured, systematic, and traceable.
• PCGOne™ | Our multiplexer API allows state systems to access a configurable menu of more than 200 data sources via a single PCG interface, implementation, and contract – eliminating siloed implementations, facilitating data sharing, reducing IT resource needs and duplicative efforts, and centralizing state data purchasing while enhancing your purchasing power.
• Project Management Office Services | Learn how we can help you develop and implement project management policies, processes, and methods.
• Testing and Release Management Services | Our fully integrated solution ensures application functionality and end-to-end workflows are implemented as expected and documented in the approved artifacts from the requirements and design phases of every project.