Each year, hundreds of millions of Medicaid dollars go to personal care services, home health, community behavioral health, hospice, non-emergency transportation, and other in-home care services. Managing these services – and their providers – requires a unique and innovative approach that is not traditionally available.

Our innovative, comprehensive approach to HCBS program integrity and provider management is designed specifically for Medicaid.

Provider Enrollment

PCG educates providers through enrollment, providing extensive initial training. Database screening and background checks flag and screen ineligible and high-risk providers to block them from enrolling.

Provider Screening and Onsite Visits

We’ve conducted thousands of Medicaid provider site visits to proactively verify provider qualifications and protect public agencies and taxpayers from fraud, waste, and abuse by unscrupulous providers. More than 50 percent of unscheduled site visits result in noncompliance findings.

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Service Authorization

Assessment and Authorization

We help to ensure that all needs assessments and service authorizations are completed consistently and compliantly, integrating these with other program integrity efforts to avoid overbilling before services are delivered.

Due Process, Compliance Monitoring

An inefficient appeals process can cost millions of dollars in unnecessary services. A non-compliant process can lead to lawsuits. Ensuring that all authorization appeals are efficient and compliant will save time and money.


Service Delivery and Ongoing Oversight

Routine Reviews

Don’t wait to hear about a provider before you monitor it. Brief, high-touch, frequent, regular reviews of providers ensure compliance with policy and code. Routine reviews verify proper staffing, plans of care, level of service, and detect fraud, waste, or abuse. These reviews focus on correction, education, and cost avoidance.


Respond to complaints and reported incidents to ensure compliance and health and safety of beneficiaries. Investigations may focus on individual and/or providers, are initiated within days, and completed within weeks of notification.

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Electronic Visit Verification (EVV)

As more services are delivered in the home and community, it is important to confirm the location of providers delivering services. Prevent paying for services not rendered using a mobile-based Electronic Visit Verification (EVV) system that confirms and documents a provider’s location, cross-referencing it with the expected location for that date of service and time of billing.

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Payment Monitoring

Prepayment Review

Our team flag high-risk claims and providers for pre-payment review and reviews supporting documentation for claims after submission, but prior to payment.

Post Payment Audits

PCG conduct full-scale audits using data analytics designed to uncover extensive information and recoup large overpayments where payback is likely and the provider is prepared and qualified to continue to deliver services. The process includes Electronic Health Records Meaningful Use Audits.

Consulting and Advisory Services

Provider Training

PCG provides general and focused in-person, webinar, and online trainings for new enrollees and specific training needs.

Business Process Redesign

We offer advisory services on workflow, staffing, systems and document management.

Policy & Advisory

We can help clients shape policy based on findings, improve FWA, and facilitate wavier design.

Monitoring & Reporting

Our solution includes dashboards and allows clients to analyze trends and monitor compliance of MCOs and providers.

Data Analytics

PCG combines clinical program knowledge with technical expertise to maximize analytics software.

Quality & Outcome Measures

Measure and evaluate the impact of HCBS programs and PCG interventions.