The IT Solutions Management for Human Services (ISM) Education Conference & Expo brings together thought leaders from the public and private sectors to share ideas and information related to health and human services systems and initiatives. Public Consulting Group (PCG) is a proud partner of APHSA and a Gold Sponsor at this year’s show.

For over 35 years, PCG has been dedicated to one pursuit – providing solutions that matter. PCG offers services across various health and human services initiatives. We look forward to engaging with state agencies in discussions focused on innovative solutions and exploring collaborative opportunities related to the advancement of health and human services technology.

PCG Spotlight: Congratulations to Sarah Batipps, ISM Emerging Leader 2025.

We’d also like to take a moment to congratulate the Class of 2025 Emerging Leaders Cohort, including PCG’s very own Sarah Batipps. A well-deserved recognition!

Our Services and Support

PCG can help your state identify Fraud, Waste, and Abuse, meet federal requirements and guidance, and maximize program savings. Our solutions include:

• Project Management Office (PMO) Services.
  PCG’s PMO services drive consistent, cost-effective, and on-time delivery for our clients. From legacy system replacement, seamless integration between services and systems, or adjusting to sudden policy and legislative changes, we bring stability and consistency to vital projects with standardized project management and governance processes.
• Business Process Redesign (BPR) Consulting Services.
  PCG offers a structured, five-phase Business Process Redesign (BPR) methodology, centered on value stream improvement, to help state agencies optimize operations, implement effective change, and align with strategic goals through expert consulting, technology integration, and performance measurement.
• Independent Verification & Validation (IV&V) Services.
  PCG is a nationally recognized provider of Independent Verification and Validation (IV&V) services, offering its Eclipse IV&V® framework to support successful Medicaid Enterprise System (MES) implementations across 36 states through expert guidance, certified consultants, and adaptable methodologies for both traditional and agile IT projects.
• Organizational Change Management (OCM).
  PCG’s OCM services can help prepare your organization and ease difficult transitions. Based on industry leading best practices, our results-oriented change management model helps accelerate adoption, while optimizing proficiency and utilization.
• Concurrent Enrollment Detection.
  PCG offers a real-time Concurrent Enrollment Detection service through its PCGOne™ data hub, enabling states to identify Medicaid members enrolled in multiple states and reduce unnecessary costs by verifying eligibility across all U.S. Medicaid managed care plans and commercial carriers.
• Eligibility Auditor.
  PCG provides Eligibility Auditor, a configurable SaaS platform that streamlines Medicaid and SNAP eligibility audits by automating workflows, improving productivity, and enabling real-time reporting, resulting in dramatic efficiency gains for state HHS agencies.
• Investigator Case and Workflow Management Systems (CWMS).
  PCG offers InvestigatorCWMS, a configurable SaaS platform that streamlines Medicaid and SNAP fraud investigations by centralizing workflows, automating cost savings calculations, and enhancing productivity and reporting for state agencies.
• WorkComply.
  PCG’s WorkComply application was designed to help states improve public assistance eligibility accuracy, reduce fraud, and achieve significant cost savings across Medicaid and SNAP programs.
• CCWIS Planning and Support Services.
  PCG is a national leader for providing CCWIS planning and implementation support including services for feasibility studies, procurement, project management office (PMO), business process reengineering (BPR), organizational change management (OCM), data governance planning, and independent verification and validation (IV&V).

Want to learn more about our services?