Experian Credit Check Issue


On 11/30/19, due to a setting error, Experian posted credit inquiries as ‘hard inquiries’ on behalf of PCG. 

A ‘hard inquiry’ is a credit inquiry which is visible to creditors and impacts a credit score. 

All inquiries have been corrected and changed to a ‘soft inquiry’. 

A ‘soft inquiry’ is only visible to the consumer, not creditors, and has no effect on a credit score. 

This correction was completed by 12/3/19. 

Affected consumers can contact Experian at publicsectorclientmanagement@experian.com  to confirm the inquiry has been corrected.