Heather Baker

Manager / Human Services

Ms. Baker leads PCG's child welfare and youth services practice, helping state, county, and community based agencies invest in programs, people and technologies that improve the lives of children and families. She leads a team of individuals with vast experience in delivering and managing child and family services and programs. She has worked with a variety of states since joining PCG in 2003, providing expertise, technical assistance, and recommendations for projects in provider performance management, program evaluation, financial management, service management, information technology, and early childhood development. Prior to joining PCG, Ms. Baker worked at the Commonwealth of Massachusetts' Executive Office of Administration and Finance, Fiscal Affairs Division.

Tracy Bell

IT Project Manager / Human Services

Tracy joined PCG in November 2018 with over 15 years of experience in human services. As an IT Project Manager, Tracy focuses on health and human services solutions for state and local governments. He analyzes and plans strategies to complete projects—managing timelines, budgets, resources, and deliverables. Tracy works with agency executives, analysts, tech writers, and other subject matter experts to coordinate business efforts and respond to needs for all project-related endeavors.

Since joining PCG, Tracy has worked on several projects, including but not limited to: the modernization of a state’s system responsible for assisting those with developmental disabilities or acquired brain disorders; a data validation project to ensure proper designation of Medicaid closure codes in order to facilitate consistent and accurate claim processing; as well as leading a Project Management Office (PMO) effort for a state agency, which focuses on how to operate effectively during a post-COVID-19 reality—helping to create remote solutions for an organization that has historically been hands-on and in person.

Prior to joining PCG, Tracy served as Vice President of Business Development for Maximus. He also served as Chief Officer of Workforce Development Employment and Transformation for the Tennessee Department of Human Services. In that role, he oversaw daily operations for Human Services programs, such as Temporary Assistance for Needy Families (TANF), the Supplemental Nutrition Assistance Program (SNAP), Child Support, Workforce Development, and system development. With a background in Computer Science from Mississippi Valley State University, Tracy is once again focusing on information technology leadership in human services, where his focus is centered on creating technology solutions that support the business needs and overall mission/vison of Health and Human Services organizations.

Tracy is a volunteer Advisory Council Member for Human Services at the Kresge Foundation. He is also affiliated with the American Public Human Services Association (APHSA), Ascend Aspen Institute, and Leadership for a Networked World, to name a few.

Katie Bright

Associate Manager / Human Services

Katie Bright is an associate manager within the Human Services’ Child Welfare and Youth Services team. Katie’s career at PCG began in 2002, when she started working within the Massachusetts Department of Children and Families (DCF) revenue management unit; her role has since expanded to include work with child welfare agencies across the country. Most recently, Katie has helped several agency partners implement Title IV-E waivers. She has also worked closely with states to determine how to best utilize flexible funding to better serve the children they care for. Much of this work has included the implementation of evidence-based practices that have demonstrated improved outcomes for children. In addition to program implementation, Katie has an extensive background in financial management for child welfare agencies, with a comprehensive knowledge of Title IV-E eligibility and maintenance claiming, Title IV-E administrative claiming, Targeted Case Management Option under Medicaid, and the Social Security Block Grant. Katie received a Bachelor of Arts in Political Science from Simmons College in Boston, MA.

Jason Clifford

Chief Technology Officer / Human Services

Jason Clifford joined Public Consulting Group in 2014 as its CTO for the Human Service practice, responsible for the technology strategy and implementation. Prior to joining Public Consulting Group, Jason had over 20 years of experience designing, implementing and managing mission critical software, infrastructure, and organizations at global business service providers. Jason came to Public Consulting Group from OnProcess Technology, where he was responsible for the design, implementation and operation of a global organization providing a scalable technology platform and services to service supply chain customers. He holds a Bachelor of Science Degree in Electrical Engineering from the University of Massachusetts and a Master of Software Engineering Degree from Brandeis University. He lives in Marshfield, MA with his wife and two daughters.

Kathy Fallon

Practice Area Director / Human Services

Ms. Fallon has worked in government and government consulting for more than 32 years and has expertise across state and local human service programs. She has been at PCG since 1998 and currently oversees the firm's human services division, which provides consulting, technology, and outsourcing services to state and local governments across the United States. Prior to joining PCG, she worked for the Commonwealth of Massachusetts for eight years in both the legislature and Executive Office of Administration and Finance, managing state budget and finance. Ms. Fallon has a Master of Public Administration (MPA) from the University of Massachusetts, where she instructed graduate-level MPA students in the art and science of public budget and finance for 11 years.

Nathan Grossman

Manager / Human Services

Nathan Grossman, a Manager within our Human Services practice, has over the past 20+ years worked with health and human services agencies in more than two dozen states to provide consulting on early childhood, child welfare, income maintenance and disability programs, including information technology, program administration, training and technical assistance, and financial and program analysis. Mr. Grossman has expertise in information technology system planning and implementation for public agencies and in federal revenue management in multiple areas of federal funding (Titles II, IV-D, IV-E, XIX, XXI and IDEA Parts B & C, SSI/SSA, CCDF, TANF and SNAP).

Recent examples of relevant contracts that Mr. Grossman has managed include currently supporting the West Virginia Department of Health and Human Resources to implement a new integrated eligibility system by supporting Optum in a subcontractor role, providing project management, training and organizational change management expertise. Also, since 2012, he has supported the Pennsylvania Department of Human Services plan and enhance its technology support early intervention, early childhood, and home and community based services by managing a project team of about 25 staff. Mr. Grossman has also led various programmatic, financial and technology evaluations for early intervention, developmental disability, aging, foster care, child care, behavioral health, and nutrition programs in Arizona, California, Colorado, Connecticut, the District of Columbia, Florida, Illinois, Indiana, Kansas, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Pennsylvania, Ohio, Rhode Island, South Carolina, Tennessee, Virginia, Washington, West Virginia, and Wisconsin.

Mr. Grossman received Prosci Organizational Change Management Practitioner certification in 2018 and Project Management Professional (PMP) certification in 2008.

Brian Howells

Manager / Human Services

Mr. Howells has been working in government and public sector consulting for more than 11 years. Focused on employment and public assistance programs, Mr. Howells has led a number of engagements to improve state Temporary Assistance for Needy Families (TANF) Work Participation Rates, enhance Maintenance of Effort (MOE) claiming, and provide employment supports to public assistance recipients. In addition, he works with a number of states to improve and integrate their eligibility and program services to provide a better customer experience and lower costs for states. His work has also included projects related to the Supplemental Nutrition Assistance Program (SNAP), Medicaid, and Cost Allocation. Mr. Howells has presented at conferences sponsored by the National Association of Workforce Development Professionals (NAWDP), the National Association for Welfare Statistics and Research (NAWRS), the Center for Economic Inclusion (UK), and the National Association of Human Services Financial Officers (HSFO). Prior to joining PCG, he worked for the Commonwealth of Massachusetts as a senior fiscal policy analyst at the Executive Office of Administration & Finance (ANF) and as Deputy Budget Director of the Executive Office of Health and Human Services.

Deborah Joffe

Associate Manager / Human Services

Deborah Joffe, PMP, is an Associate Manager at PCG. Ms. Joffe has extensive experience leading consulting jobs for human services agencies around the country, including engagements providing policy analysis, business diagnosis, program design, and expenditure analysis for TANF and other federally funded programs. She manages PCG’s executive function related work, including training based on PCG’s Human Services Coaching Framework and other program design decisions. Her background includes project management of TANF MOE identification projects in 13 states, including Missouri, Massachusetts and Michigan over the past nine years. She has personally been involved in nearly $2 billion of TANF MOE claims. In addition to her MOE work, Ms. Joffe has overseen work participation improvement projects in Maine, Missouri, Rhode Island, and Ohio, and TANF consulting engagements in Minnesota, Massachusetts, and Georgia. She has worked in more than 20 states and has served as project or engagement manager for numerous projects over the past eight years. Her experience includes standing up a large-scale operation providing TANF employment case management services in San Diego County, California, a project that employs 130 people and serves 5,000 families receiving public assistance. The operation also includes child care subsidy services, including eligibility determination and payment processing. Ms. Joffe is a certified Project Management Professional and a member of the Project Management Institute. She has a Master of Science in Public Affairs from the University of Massachusetts Boston and a BA from Brandeis University.

Jamie Kilpatrick

Associate Manager / Human Services

Jamie Kilpatrick, an Associate Manager in PCG's human services division, currently leads the New York State Bureau of Early Intervention State Fiscal Agent project, overseeing the fiscal management and payment of claims for New York’s Early Intervention (EI) program. The largest EI program in the country, PCG manages more than $600 million dollars in EI claims annually for the state. Mr. Kilpatrick also serves as a subcontractor to the Center for IDEA Early Childhood Data Systems (DaSY). In this role, he co-authored, “Understanding and Using Fiscal Data: A Guide for Part C Staff.” DaSY widely distributes this best practices white paper, not only to guide state EI leaders in their collection and use of important fiscal management data, but also to answer strategic fiscal policy questions. Mr. Kilpatrick brings more than 15 years of experience working with early childhood systems across the country, including Colorado, North Carolina, Pennsylvania, Mississippi, Tennessee, New York and the OSEP-funded Mid-South Regional Resource Center. Prior to joining PCG, Mr. Kilpatrick most recently worked for the State of Tennessee specializing in EI and early childhood governance for the state as the Director of Early Childhood Special Education Programs within the Department of Education. Mr. Kilpatrick earned his Bachelor’s degree from the University of Tennessee (UT), his Master’s degree in Education from UT Martin, and has completed doctoral coursework in Public Administration from Tennessee State University’s Institute for Public Service.

Jennifer MacBlane

Associate Manager / Human Services

Jennifer MacBlane, Associate Manager, with PCG, has over 20 years of experience in human services, government, and government consulting. She has been employed by PCG for more than 11 years and she specializes in child welfare and human services purchase of service management, including payment reform. Ms. MacBlane manages a project in the state of Michigan to transition child welfare financing from the current per diem model to a performance based model and assisted the State of California to reform their foster care rates. She recently assisted the Commonwealth of Massachusetts to improve oversight of residential schools by identifying programmatic factors that are most closely associated with safety and positive outcomes for children and making recommendations for improved data collection and sharing between seven oversight agencies. She performed a comprehensive assessment of violence prevention services and developed a strategic plan that identified short- and long-term strategies for service delivery, program outcomes, and program administration for the State of Maine Department of Health and Human Services. Ms. MacBlane worked with child welfare agencies in Massachusetts and Maine to develop child welfare demonstration projects to achieve better outcomes for children and families under Title IV-E waivers. 

Before PCG, Ms. MacBlane worked as the Budget Manager for the Commonwealth of Massachusetts Department of Children and Families, where she forecasted and tracked expenditures of approximately $750 million across administrative and program accounts. She also served as an Assistant Budget Director at the Commonwealth of Massachusetts Executive Office for Administration and Finance where she oversaw spending in the areas of public safety, corrections, healthcare, housing, and the environment.

Sterling McCullough

Associate Manager / Human Services

Mr. McCullough has more than thirty-five (35) years of experience in the areas of Management Consulting, Business/Agency Transformation, Systems Integration, and Analytics. He has a track record of success in delivering complex engagements, systems, and applications, and providing an array of consulting services to a variety of clients. Mr. McCullough’s primary focus area throughout his career has been the Government (State & Local, Federal, Civilian) sector.

Since joining PCG, Mr. McCullough has managed engagements to perform Comprehensive Child Welfare Information Systems (CCWIS) Planning and Feasibility studies for the following states: Florida, Illinois, Arizona, and Minnesota. He has also performed a Developmental Disabilities Planning and Modernization study for the State of New Hampshire.

Prior to joining PCG, Mr. McCullough performed large, complex IT engagements that consisted of a variety of solution offerings (Business Transformation, Systems Implementation, Analytics, Management Consulting) deployed across a variety of industries (Human Services, Healthcare, Education). Mr. McCullough led a team that designed and implemented fraud and performance analytics for the Healthcare.gov platform (Obamacare).

During his career, Mr. McCullough has directly managed and delivered several large-scale systems integration and consulting projects in the following areas within Human Services – Child Welfare, Child Support Enforcement (CSE), Temporary Assistance for Needy Families (TANF), and Workforce Development. He has also worked on Healthcare projects (Medicare, Medicaid, Healthcare.gov) and Education projects (Outcomes Management, Risk Assessment).

Mr. McCullough has a Master of Science degree in Computer Engineering from Carnegie Mellon University (Pittsburgh, PA) and a Bachelor of Science degree in Electrical Engineering from the University of Notre Dame (South Bend, IN). He is also a member of the American Public Human Services Association (APHSA) and is currently pursuing a project management certification from the Project Management Institute (PMI).

Tony Ong

Business Development Manager / Human Services

Tony Ong believes in better government. As the leader of Public Consulting Group's (PCG) business development in the human services sector, Tony is driving the development of next-generation human services programs that create more value through improved outputs and outcomes. Through relationship building and establishing productive partnerships, Mr. Ong introduces new and innovative ways to help agencies improve operational effectiveness and client outcomes.

After four years in Massachusetts state government, Tony joined PCG in 1999 and ascended the organization to become a seasoned manager of people and a portfolio of projects focusing on producing excellent deliverables, instilling client loyalty, building great teams, and cultivating staff professional development. Mr. Ong led the implementation and operation of, at the time, PCG’s largest contract in its history to provide a full complement of employment services to participants of the County of San Diego’s CalWORKs Welfare-to-Work program.  Over the last 10 years, the program has expanded to help over 7,000 families (including 2,000 Refugee families) maximize their human potential through career, education, and employment services. 

Mr. Ong has an MBA from Clark University, a MS in Public Administration/Public Policy from the McCormack Graduate School of Policy Studies at the University of Massachusetts Boston, and a BA in Political Science from the University of Massachusetts Amherst.  Outside of work, Tony enjoys the grind of training, completing 32 marathons and 2 Ironman Triathlons and challenge of competition as a golfer and ski racer.

Beth Osborne

Associate Manager / Human Services

Beth Osborne, an Associate Manager in the Boston office, has worked with child welfare and juvenile justice agencies across the country to implement fiscal and policy solutions to help improve outcomes of the children, youth and families for over thirteen years.  Ms. Osborne has worked with a variety of states to deliver financial consulting, project management, and program effectiveness services. Ms. Osborne worked with Massachusetts, New York City, and Arizona to transform their child welfare system through a Title IV-E demonstration waivers. These waivers are helping states address the needs of families struggling with complex issues with the goal of preventing out of home placement, increasing permanency, reducing reliance on congregate care and improving well-being outcomes. Ms. Osborne has also worked with several jurisdictions to assess system improvements and service delivery.  She worked with Mesa County, Colorado to review the county’s foster care system and identified strategies to strengthen the foster parent network. She also served as contract manager for the statewide evaluation of child protective services in North Carolina to identified opportunities to strengthen the CPS system through legislative, administrative, programmatic, and/or practice changes and presented findings to the General Assembly.   Ms. Osborne is also currently managing work in Dutchess County, New York to complete an assessment of youth services to develop a “Path to Promise” strategic action plan, that enhances county-wide delivery systems by improving the networks and assets to promote positive and productive values. 

Prior to her work at PCG, Ms. Osborne was a staff assistant in the office of the Governor in Massachusetts.   Ms. Osborne earned her Masters of Public Administration and Masters of Political Science from Suffolk University in Boston, Massachusetts. 

Jill Reynolds

Associate Practice Area Director / Human Services

Ms. Reynolds leads PCG’s Aging and Disability Services Center of Excellence. She provides strategic leadership and support for human services projects involving Home and Community Services, Vocational Rehabilitation, disability services, employment support programs, and other programs serving elders and people with disabilities.  Throughout her career, Ms. Reynolds has been committed to helping state and local clients achieve improved outcomes and fiscal performance in their human services programs. She has worked extensively with numerous government programs across early childhood, public assistance, and employment services. She has worked with federal funding sources including Medicaid, SNAP (Food Stamps), Title IV-E, TANF, CCDF, WIOA, IDEA Parts B&C, and competitive grant funds. Specific examples of Ms. Reynolds’ work with PCG clients include outsourced government operations, information systems consulting, financial management consulting, business process improvements and design, federal fund reporting and claiming, program consulting and person-centered planning practices. She leads PCG’s efforts in using executive function brain research to develop more effective human services programs based in coaching and skill building. Ms. Reynolds has presented nationally on numerous topics including human services finance, coaching, and employment services.

Prior to joining PCG, Ms. Reynolds was Deputy Education Advisor to the Governor of Massachusetts. In this role, she worked on early education, K-12 education, and higher education policy, legislation, regulation, and finance. Previously she worked for the Massachusetts Office for Administration and Finance and was responsible for budget oversight and analysis related to education and other areas. Ms. Reynolds is a 2017 Eisenhower Fellow, for which she studied labor market participation for people with disabilities in Peru and Japan.

Sarah Salisbury

Associate Manager / Human Services

Sarah Salisbury has over 14 years of experience in a vast array of health and human services programs with specific focus on aging and disability services, early childhood programming, rate setting, and cost reporting. She has managed rate studies and fiscal analysis for Early Intervention (EI), Vocational Rehabilitation (VR), and Home and Community Based Services (HCBS) programs in numerous states. Ms. Salisbury also assists states with Federally required HCBS Statewide Transition Plan (STP) activities, including provision of person-centered planning trainings and compliance site assessments.

Prior to her work at PCG, Ms. Salisbury completed the Public Management Internship program in New York State while working for the State’s Budget office. At Division of the Budget, she managed over $6.1 billion with her portfolio including Home Energy Assistance Program (HEAP), Supplemental Security Income (SSI), homelessness, supportive housing, Supplemental Nutrition Assistance Program (SNAP), EI, state operations, and IT infrastructure. She also developed cost savings and revenue recommendations for IT development projects and strategic sourcing. Her other past work has included serving as a subject matter expert for the federal Office of Refugee Resettlement, and public affairs at the U.S. Embassy in Guatemala.

Ezra Sykes

Associate Manager / Human Services

Mr. Sykes has led numerous complex projects in the public sector that include elements of process improvement, organizational effectiveness, and change management. He has worked with several states since joining PCG in 2008, primarily working with health and human service agencies aiming to improve frontline services for public benefit recipients. Mr. Sykes also serves as the director of PCG’s Sustainable Change practice, a bundle of knowledge and tools that supports the growth, change, and revitalization of government organizations. Prior to joining PCG, Mr. Sykes worked for the Massachusetts Department of Transitional Assistance as the Director of Project Management. Mr. Sykes also has experience in the non-profit realm, serving as Director of Policy for the Massachusetts Housing and Shelter Alliance, a public policy advocacy organization advocating on behalf of homeless individuals.