San Diego CalWORKs Information Page

Public Consulting Group (PCG) provides CalWORKs Welfare to Work and Refugee Employment Services to CalWORKs families in the East, South, and Central regions of San Diego County.  On this page you will find important information about how to contact PCG’s CalWORKs team.

Important Notice regarding Coronavirus (COVID-19)

PCG is working with the San Diego County Health and Human Services Agency (HHSA) to continue to offer necessary services for CalWORKs Welfare to Work and Refugee Employment Services clients. 

Following continued guidance from the CDC and County of San Diego, PCG’s offices are now closed to the public.  We have transitioned to remote services, with our employees working from home. They are available through their regular phone numbers and email addresses.

PCG understands that CalWORKs participants will have a lot of questions related to their case, their participation requirements, and their supportive services.  Please know that we are working with the County to ensure continuity of operations to the extent possible during this public health emergency.

PCG is preparing answers to Frequently Asked Questions. Check back regularly for more information. 

If you need assistance, please try reaching out to your Employment Training Advisor (ETA) or another employee with whom you have worked directly via email or phone.

If you are not able to reach them directly, feel free to reach out to PCG through the email addresses and phone numbers below.  In your email, please include your CalWORKs Case Number and a good contact phone number at which you can be reached.   

South Region (Chula Vista Oxford Street Office)

  • For questions related to employment case management (including participation, Orientation, transportation payments, diaper payments, or supportive services), please email WTWSouth@pcgus.com.
  • For questions related to Job Club, the Expanded Work Experience (EWE) program or other job search services, please email EmploymentSouth@pcgus.com
  • For questions related to Housing or Family Stabilization, please email HousingSouth@pcgus.com.
  • For questions related to the Pathways Wrap Around program, please email PathwaysSouth@pcgus.com.
  • For questions related to your child care case, please email: ChildcareSouth@pcgus.com
  • For questions about child care payments or other questions from child care providers, please email: CCproviders@pcgus.com
  • To submit Child Care Attendance Sheets electronically, please email ChildCarePayments@pcgus.com.


For other questions, or if you do not have email access, please call 619-270-4100. Messages left will be returned in the order received. In your message, please include your CalWORKs Case Number and a good contact phone number at which you can be reached. Please find PCG’s Complaint Resolution Process here

East Region (El Cajon Van Houten Avenue Office)

  • For questions related to employment case management (including participation, Orientation, transportation payments, diaper payments, or supportive services), please email WTWEast@pcgus.com.
  • For questions related to Job Club, the Expanded Work Experience (EWE) program or other job search services, please email EmploymentEast@pcgus.com
  • For questions related to Housing or Family Stabilization, please email HousingEast@pcgus.com.
  • For questions related to Pathways Wrap Around program, please email PathwaysEast@pcgus.com.
  • For questions related to your child care case, please email: ChildcareEast@pcgus.com
  • For questions about child care payments or other questions from child care providers, please email: CCproviders@pcgus.com
  • To submit Child Care Attendance Sheets electronically, please email ChildCarePayments@pcgus.com.


For other questions, or if you do not have email access, please call 619-270-4000. Messages left will be returned in the order received. In your message, please include your CalWORKs Case Number and a good contact phone number at which you can be reached. Please find PCG’s Complaint Resolution Process here

Central Region (San Diego 5th Avenue Office)

  • For questions related to employment case management (including participation, Orientation, transportation payments, diaper payments, or supportive services), please email WTWCentral@pcgus.com.
  • For questions related to Job Club, the Expanded Work Experience (EWE) program or other job search services, please email EmploymentCentral@pcgus.com
  • For questions related to Housing or Family Stabilization, please email HousingCentral@pcgus.com.
  • For questions related to the Pathways Wrap Around program, please email PathwaysCentral@pcgus.com.
  • For questions related to your child care case, please email: ChildcareCentral@pcgus.com
  • For questions about child care payments or other questions from child care providers, please email: CCproviders@pcgus.com
  • To submit Child Care Attendance Sheets electronically, please email ChildCarePayments@pcgus.com.


For other questions, or if you do not have email access, please call 619-270-4150. Messages left will be returned in the order received. In your message, please include your CalWORKs Case Number and a good contact phone number at which you can be reached. Please find PCG’s Complaint Resolution Process here

CalWORKs Information

The County of San Diego’s Family Resource Centers are also close to the public, but they continue to provide services through their website and the Access Customer Service Call Center. Here’s how you can get access to services:

  1. Go to Benefits CalWIN at: mybenefitscalwin.org•
  2. Customers can send documents electronically using LaterDocs at: sandiegocounty.gov then search for LaterDocs.
  3. For EBT inquires, report lost or stolen, replacement, change your PIN number or check your benefit balance call: (877) 328-9677
  4. Visit the County’s website or Facebook page for the latest information:
    1. Website: sandiegocounty.gov/content/sdc/hhsa.html
    2. Facebook: @SDCountyHHSA
  5. CONTACT the County BY PHONE: 1-866-262-9881

 

Other County Resources

  • For information on community resources, please visit 2-1-1 San Diego at https://211sandiego.org
  • For Educational resources visit:

 

Background on COVID-19

For more information about the County of San Diego’s response to COVID-19, please visit https://www.sandiegocounty.gov/coronavirus.html.

For more information from the Center for Disease Control, please visit: https://www.cdc.gov/coronavirus/2019-ncov/index.html