Legislators Tour PCG Public Partnership’s Multi-Lingual Call Center

SEATTLE — Washington state lawmakers representing the state’s most ethnically diverse legislative district in the state recently toured PCG Public Partnership’s Multi-Lingual Call Center, learning more about the variety of language services available to Washington state agencies. “Helping people is at the core of public service. PCG believes our multi-cultural center could help better facilitate conversations between the state and its customers, clients, and employees in new and different ways,” said Phil Hill, customer service operations manager with PCG Public Partnerships. [More]

Improving outcomes with data and financial incentives around the world

Data driven decision making, long the norm in the private sector, is becoming prevalent in the public sector. This is true not only here at home, but also around the world as many countries grapple with how to improve outcomes while living within constrained budgets. Evidence-based policy making, using data to inform decisions, and paying for performance are all tools being used to improve results.
On September 18, 2017, Human Services Director Kathy Fallon had the great honor to speak to 20 finance ministers from 16 provinces in China. The daylong seminar was organized by Triway International and furthered their goal to bridge China with the rest of the world. The group began their week at Public Consulting Group (PCG) before heading to meetings with the Massachusetts Comptroller’s office, the Officer of the Inspector General, and the Treasurer of the City of Boston. [More]

PCG gears up for the 2017 SXSWedu Conference

After a positive and inspiring experience at the 2016 SXSWedu conference, we are gearing up for 2017. The 2017 SXSWedu conference takes place in Austin from March 6-9, 2017. PCG's own Tony Brown has joined the Advisory Board for a second year in a row. The 2016 conference drew more than 7,500 participants with over 38 countries represented. Recognized as a convergence of innovators and creative thinkers, SXSWedu brings the industry leaders and up-and-comers in education together to foster learning and collaboration in an energetic environment. The conference boasts a diverse mix of registrants and attendees including K-12 and higher education professionals, business leaders, policy makers, and non-profit directors. [More]

Family First Prevention Services Act: Paying for What Works

Historically, the federal government’s support for child welfare services through the Title IV-E program has been limited to a single service: placement in foster care. With decades of research and experience, we now know that foster care is not the only – nor the best – solution for many children who have experienced maltreatment.

The Family First Prevention Services Act (FFPSA) provides an opportunity for states and local communities to move towards more varied, proven interventions and services for children and families. It will also require many states to make significant changes in how they buy, manage, and fund services. Stakeholders are strongly encouraged to consider the benefits that will likely accrue to state systems, and to children and families, when considering the fiscal impact of the FFPSA. [More]