Human Services

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PCG’s Human Services practice helps state, county, and municipal human services agencies to achieve their performance goals in order to better serve populations in need. PCG’s Human Services’ seasoned professionals offer proven solutions to help agencies design programs, services, and systems; increase program revenue; cut costs; and improve regulatory compliance with state and federal regulations.

Heather Baker

Manager / Human Services and Economic Development

Ms. Baker leads PCG's child welfare and youth services practice, helping state, county, and community based agencies invest in programs, people and technologies that improve the lives of children and families. She leads a team of individuals with vast experience in delivering and managing child and family services and programs. She has worked with a variety of states since joining PCG in 2003, providing expertise, technical assistance, and recommendations for projects in provider performance management, program evaluation, financial management, service management, information technology, and early childhood development. Prior to joining PCG, Ms. Baker worked at the Commonwealth of Massachusetts' Executive Office of Administration and Finance, Fiscal Affairs Division.

Katie Bright

Associate Manager / Human Services

Katie Bright is an associate manager within the Human Services’ Child Welfare and Youth Services team. Katie’s career at PCG began in 2002, when she started working within the Massachusetts Department of Children and Families (DCF) revenue management unit; her role has since expanded to include work with child welfare agencies across the country. Most recently, Katie has helped several agency partners implement Title IV-E waivers. She has also worked closely with states to determine how to best utilize flexible funding to better serve the children they care for. Much of this work has included the implementation of evidence-based practices that have demonstrated improved outcomes for children. In addition to program implementation, Katie has an extensive background in financial management for child welfare agencies, with a comprehensive knowledge of Title IV-E eligibility and maintenance claiming, Title IV-E administrative claiming, Targeted Case Management Option under Medicaid, and the Social Security Block Grant. Katie received a Bachelor of Arts in Political Science from Simmons College in Boston, MA.

Jason Clifford

Chief Technology Officer / Human Services

Jason Clifford joined Public Consulting Group in 2014 as its CTO for the Human Service practice, responsible for the technology strategy and implementation. Prior to joining Public Consulting Group, Jason had over 20 years of experience designing, implementing and managing mission critical software, infrastructure, and organizations at global business service providers. Jason came to Public Consulting Group from OnProcess Technology, where he was responsible for the design, implementation and operation of a global organization providing a scalable technology platform and services to service supply chain customers. He holds a Bachelor of Science Degree in Electrical Engineering from the University of Massachusetts and a Master of Software Engineering Degree from Brandeis University. He lives in Marshfield, MA with his wife and two daughters.

Kathy Fallon

Practice Area Director / Human Services

Ms. Fallon has worked in government and government consulting for more than 25 years and has expertise with funding sources including but not limited to TANF Medicaid, Title IV-E, CCDF, WIA, and Title IV-D. She has been at PCG for 15 years and currently oversees the firm's human services division. Prior to joining PCG, she worked for the Commonwealth of Massachusetts for eight years in both the legislature and Executive Office of Administration and Finance, managing state budget and finance. At PCG, Ms. Fallon has worked with more than half of all U.S. state governments, focusing primarily on improving the business of government by improving fiscal functioning, service delivery, and operational process. She has managed large scale revenue maximization projects in Texas, Massachusetts, and Colorado and currently manages numerous large scale outsourced operations for a variety of jurisdictions, including but not limited to the revenue functions for the MA Department of Social Services, the TANF WTW program in San Diego County, and the WIA One Stop system in Philadelphia, PA. Ms. Fallon has a Masters of Public Administration (MPA) from the University of Massachusetts, where she currently instructs graduate-level MPA students in the art and science of public budget and finance. She is a member of APHSA's national work group on integration which is working to foster greater interoperability and effectiveness in the health and human services enterprise.

Nathan Grossman

Associate Manager / Human Services

Mr. Grossman has expertise in federal revenue maximization and management in multiple areas of federal funding (Titles II, IV-D, IV-E, XIX, XXI, and SSI/SSA, TANF, and Food Stamps) and he has expertise in implementing information technology systems for public agencies. Beginning in 2012, Mr. Grossman began serving as Project Director of PCG's IT consulting project for the Pennsylvania Department of Public Welfare, overseeing more than 20 project staff, to enhance and maintain the Commonwealth's enterprise IT systems supporting early childhood services and home and community-based services (PELICAN and HCSIS). Previously, he led large scale IT planning projects for various early childhood, child welfare, and juvenile justice systems in Washington, DC, Massachusetts, North Carolina, and Pennsylvania. He has also led various financial and programmatic evaluations for foster care, child care, behavioral health, and early intervention services in Colorado, Connecticut, Illinois, Massachusetts, Missouri, Montana, New Jersey, New York, Rhode Island, Wisconsin, and West Virginia. Previously, Mr. Grossman managed operations to claim $250 million in Targeted Case Management and Rehabilitative Services Medicaid funds for all child welfare and juvenile justice services in Massachusetts.

Brian Howells

Manager / Human Services

Mr. Howells has been working in government and public sector consulting for more than 11 years. Focused on employment and public assistance programs, Mr. Howells has led a number of engagements to improve state Temporary Assistance for Needy Families (TANF) Work Participation Rates, enhance Maintenance of Effort (MOE) claiming, and provide employment supports to public assistance recipients. In addition, he works with a number of states to improve and integrate their eligibility and program services to provide a better customer experience and lower costs for states. His work has also included projects related to the Supplemental Nutrition Assistance Program (SNAP), Medicaid, and Cost Allocation. Mr. Howells has presented at conferences sponsored by the National Association of Workforce Development Professionals (NAWDP), the National Association for Welfare Statistics and Research (NAWRS), the Center for Economic Inclusion (UK), and the National Association of Human Services Financial Officers (HSFO). Prior to joining PCG, he worked for the Commonwealth of Massachusetts as a senior fiscal policy analyst at the Executive Office of Administration & Finance (ANF) and as Deputy Budget Director of the Executive Office of Health and Human Services.

Carole Hussey

Associate Manager / Human Services

Ms. Hussey leads consulting engagements in IT planning and consulting for public sector human services clients. In this role, she has worked in North Carolina, Pennsylvania, New York, Indiana, Arizona, and Massachusetts. She has led efforts for many large scale, high-risk, enterprise initiatives in various programs including child welfare, SNAP/TANF, early education, home and community-based services (HCBS), and Medicaid. These projects encompassed a variety of functions and activities including feasibility studies, data analytics, Medicaid cost reporting, cost allocation plans, integrated eligibility, business process re-design, SACWIS, case management systems, automated test tools, and document imaging solutions. Prior to her work at PCG, Ms. Hussey was an Enterprise Project Manager for the Commonwealth of Pennsylvania’s Office of Administration, Office for Information Technology. She also spent many years in private sector financial services. Ms. Hussey participates in various national workgroups and frequently speaks at conferences and events about approaches to technology management and implementation and data analytics. Ms. Hussey holds a Bachelor of Science from Duquesne University.

Deborah Joffe

Associate Manager / Human Services

Deborah Joffe, PMP, is an Associate Manager at PCG. Ms. Joffe has extensive experience leading consulting jobs for human services agencies around the country, including engagements providing policy analysis, business diagnosis, program design, and expenditure analysis for TANF and other federally funded programs. She manages PCG’s executive function related work, including training based on PCG’s Human Services Coaching Framework and other program design decisions. Her background includes project management of TANF MOE identification projects in 13 states, including Missouri, Massachusetts and Michigan over the past nine years. She has personally been involved in nearly $2 billion of TANF MOE claims. In addition to her MOE work, Ms. Joffe has overseen work participation improvement projects in Maine, Missouri, Rhode Island, and Ohio, and TANF consulting engagements in Minnesota, Massachusetts, and Georgia. She has worked in more than 20 states and has served as project or engagement manager for numerous projects over the past eight years. Her experience includes standing up a large-scale operation providing TANF employment case management services in San Diego County, California, a project that employs 130 people and serves 5,000 families receiving public assistance. The operation also includes child care subsidy services, including eligibility determination and payment processing. Ms. Joffe is a certified Project Management Professional and a member of the Project Management Institute. She has a Master of Science in Public Affairs from the University of Massachusetts Boston and a BA from Brandeis University.

Jamie Kilpatrick

Associate Manager / Human Services

Jamie Kilpatrick, an Associate Manager in PCG's human services division, currently leads the New York State Bureau of Early Intervention State Fiscal Agent project, overseeing the fiscal management and payment of claims for New York’s Early Intervention (EI) program. The largest EI program in the country, PCG manages more than $600 million dollars in EI claims annually for the state. Mr. Kilpatrick also serves as a subcontractor to the Center for IDEA Early Childhood Data Systems (DaSY). In this role, he co-authored, “Understanding and Using Fiscal Data: A Guide for Part C Staff.” DaSY widely distributes this best practices white paper, not only to guide state EI leaders in their collection and use of important fiscal management data, but also to answer strategic fiscal policy questions. Mr. Kilpatrick brings more than 15 years of experience working with early childhood systems across the country, including Colorado, North Carolina, Pennsylvania, Mississippi, Tennessee, New York and the OSEP-funded Mid-South Regional Resource Center. Prior to joining PCG, Mr. Kilpatrick most recently worked for the State of Tennessee specializing in EI and early childhood governance for the state as the Director of Early Childhood Special Education Programs within the Department of Education. Mr. Kilpatrick earned his Bachelor’s degree from the University of Tennessee (UT), his Master’s degree in Education from UT Martin, and has completed doctoral coursework in Public Administration from Tennessee State University’s Institute for Public Service.

Beth Maxcy

Associate Manager / Human Services

Beth Maxcy, an Associate Manager in the Boston office, joined PCG‘s Human Services team in 2005. Ms. Maxcy’s experience includes working with child welfare and juvenile justice agencies across the country to implement fiscal and policy solutions to help improve outcomes of children, youth and families. She has worked with a variety of states to deliver consulting, financial and data analyst, project management, and program effectiveness services. More specifically, Ms. Maxcy assisted Massachusetts, Rhode Island, New York City, and Arizona with developing, drafting and responding to Title IV-E waiver project requirements that focus on evidence-based information solutions promoting well-being outcomes for children and families. Ms. Maxcy is currently working with North Carolina to evaluate the state’s child protective services (CPS) and identify opportunities to strengthen the CPS system through legislative, administrative, programmatic, and/or practice changes. Prior to her work at PCG, Ms. Maxcy was a staff assistant in the office of the Governor of Massachusetts. She earned her Masters of Public Administration and Masters of Political Science from Suffolk University in Boston, Massachusetts.

Tony Ong

Business Development Manager / Human Services

Mr. Ong is helping PCG lead the way to developing next-generation human service programs nationally, notably with publicly funded employment services and workforce development programs. Mr. Ong focuses on engaging public administrators in new idea generation, identifying and piloting innovative yet practical solutions, and managing large project implementations for PCG. Mr. Ong joined the firm in 1999 after several years working in the Massachusetts legislature. Since then, he has implemented and executed more than two dozen performance improvement projects across the array of health and human service agencies in the areas of government operations, revenue generation, program designs, application of fiscal/policy analysis, business processes, and multi-agency collaborations involving nearly all federal health and human services funding sources, including TANF, Titles II (SSA), III (OAA), IV-D (Child Support), IV-E (Foster Care), XVI (SSI), XIX (Medicaid), CCDF (Child Care), SNAP (Food Stamps), and WIA (Workforce Investment Act). Mr. Ong has an in-depth understanding of state and federal regulations, business functions, and processes that enable improved public agency performance. He led a successful start-up and on-going operation of Welfare to Work employment services operations in the County of San Diego, California that employs more than 115 staff and serves more than 5,000 clients.

Jill Reynolds

Manager / Human Services

Ms. Reynolds leads the Employment and Income Maintenance Services and Early Childhood centers of excellence for PCG's human services division. She provides strategic leadership and support for projects in Welfare to Work, Workforce Development, Early Intervention, Early Childhood and Child Care Services and food and nutrition programs. Her work centers around helping state and local clients achieve improved outcomes and fiscal performance in their human service programs. She has worked extensively with numerous federal funding sources and programs including SNAP (Food Stamps), Medicaid, Title IV-E, TANF, CCDF, WIA, IDEA Parts B&C, and competitive grant funds. Some examples of Ms. Reynolds' work with PCG include outsourced operations in Welfare to Work, workforce development and Early Intervention; information systems consulting across human services, financial management engagements in MA, NC, TX, MI, MO and other states, business process improvements and design, federal fund reporting and claiming, human service program consulting, Early Education System reviews and consulting, Federal Block Grant analysis and consulting. Prior to joining PCG, Ms. Reynolds was Deputy Education Advisor to the Governor of Massachusetts. In this role, she worked on early education, K-12 education, and higher education policy, legislation, regulation, and finance. Previously she worked for the Massachusetts Office for Administration and Finance and was responsible for budget oversight and analysis related to education and other areas. Ms. Reynolds received her Bachelor of Arts from Boston College and completed a Master's Degree in Public Administration at the University of Massachusetts.