Take advantage of the shared client population across human services programs in your state to streamline operations, share funding opportunities, and improve delivery of public assistance benefits to low-income working families. We can help integrate many of your agency's programs into a seamless eligibility environment.
The process to apply for most eligibility programs can feel cumbersome to customers. Many customers are repeat applicants who have come to expect a difficult process to apply for multiple programs while managing family crises and instability.
Why not leverage existing client information and eligibility determinations to provide a more rapid, effective approach to delivering benefits? By integrated both policy and technology, both clients and caseworkers will benefit from an environment that's easier to navigate, with fewer trips to the agency, shorter wait times, reduced churn, fewer phone calls, less paperwork, and increased satisfaction.
Let our experts help your agency to improve the back-end process and policy, integrating where policy allows, aligning where it does not. We can also help streamline and simplify common agency forms and procedures, improving the customer's experience. To simplify your process, we offer
We work with your agency to develop an integrated eligibility plan that is right for your organization. Our experts capitalize on available funding by maximizing federal matches and researching grants and upcoming initiatives. Our team performs an As-Is Business Process Analysis of your agency, taking the time to understand your state's process and unique needs, relating to information sharing, policy, and procedures. With dedicated PCG personnel on your agency's project, you can expect consistent delivery of materials, recommendations, and project management. Combined, our staff offers several years of experience in human services agencies, from the grassroots level to upper public administration, giving us first-hand knowledge of common industry challenges as well as proven solutions.
After a thorough analysis of PCG's findings, we develop a roadmap for your integrated eligibility effort, taking care to include all stakeholders, decision makers, and staff members' observations. At every staffing level, we develop a series of deliverables to help guide the vision of the integration redesign project. Deliverables can include
After implementation, with your agency's input, PCG uses key performance indicators to allow your agency to track the process of this project and provide technical assistance as needed. Final reports, guides, and presentations are also available. We will fulfill any funding source's requirements and provide guidance to maintain your new integrated eligibility environment.
Streamlined Eligibility, Business Process Redesign, Policy Alignment, and Grant Planning and Implementation
Business Process Redesign, Policy Alignment and Integration
Business Process Redesign, Policy Alignment
Business Process Redesign, Policy Alignment, and Electronic Document Management across HHS agencies
Business Process Redesign, Electronic Document Management and Statewide Call Center
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For more information about how PCG Human Service's Integrated Eligibility Consulting Services can help your organization and the low-income working families you serve, please contact us at firstname.lastname@example.org or 1-800-210-6113.