Offer universal American Job Center services anytime, anywhere, from any smart device, 24/7. We can help.
Virtual Technology Solution
PCG’s virtual technology solution expands program accessibility, while increasing the capacity of the workforce system. Our Virtual Services Portal (VSP) offers a customer-centric approach to service delivery that expands the reach of workforce system services. The solution provides customers with access to remote services, automates client management activities, and reduces administrative costs while mitigating performance issues. At its foundation it is comprised of these essential components:
- Custom Branded Portal
A user-friendly, custom branded landing page complete with calendaring, direct links to state system of records, O*Net career exploration tools, PCG TV complete with a series of videos to support job readiness preparation, and valuable economic and labor market information.
- The Virtual Career Center (VCC)
Provides customers with remote workshop opportunities designed to meet the specialized needs of jobseekers. Allows for increased access for customers who are utilizing services at partner agencies and other organizations while promoting accessibility of workforce system services to all users. Training can be provided anywhere, any time, and on any smart device. Course content is designed to increase engagement and interactivity, ongoing assessment ensures that learners are absorbing the information, and differentiated instruction ensures course content reaches all learners. All content is Section 508 compliant to support the needs of individuals with disabilities. The Learning Management System (LMS) component provides insight into client interactions, including the amount of time spent in coursework for reporting and compliance purposes.
- Networking Forum
Build on-line communities and increase engagement with your customers. This companion piece to the online training platform facilitates interaction and better supports the needs of customers by providing a space where customers can ask questions, interact with peers, engage in critical discourse, and reflect. It allows you to increase reach and engage customers using community space dedicated for jobseekers. Developed with easy moderation in mind, the community spaces include language filters, anti-spam tools, advanced security, and a customizable registration process. Other features include user group development, the ability to set permissions, a powerful search system, and the ability to control the look, feel, and operation of your board.
- Customer Relationship Management (CRM)
Provides data collection, reporting, and analysis for leadership and workforce advisors.
Additional modules are available for unique customization:
- WIOA Resource Directory/Orientation
A self-service WIOA Partner resource directory that provides insight into AJCs service providers in one easy-to-use web-based directory and allows customers to quickly “shop for services” by searching per their needs, location, keywords, and more.
- Triage Screening Tool
A fast and easy way to triage customers. Allows users to input basic personal information to find partner agencies and health and human service programs where they may be eligible to receive services. The user is then provided with a printable list of programs with contact information for each provider.
- Services Navigator
PCG’s proven asset mapping and environmental scanning methodologies provides Workforce Development Boards and social service agencies with the ability to identify opportunities for greater alignment and resource leveraging across their local and regional systems. Integrated with our technology, these assets are now available in a customized, web-based services navigator designed to virtually “map” regional assets that provide critical services for customers.
- Career Exploration Tool
Utilizing the power of Economic Modeling Specialists International (Emsi) data and information along with O*Net OnLine helps users make smarter decisions about their education and career paths.
- Virtual Case Management (VCMS)
Allows workforce advisors to quickly and easily communicate with customers electronically through SMS and email messages, hold virtual meetings, gather and store documentation, and reach out to your customers on a schedule.