Are you looking to improve business process to serve your public assistance more effectively and efficiently? Do you have a backlog of cases that need to be process in order to ensure clients receive the benefits they deserve? Are you implementing a new eligibility or case management system? PCG can help you achieve Sustainable Change that will help you achieve desired outcomes and provide high quality services to your customers.

Change is constant. Organizations must continually adapt, reshape, and rethink the best way to move forward. The methods for this work must be practical, the results must be visible, and the improvements must endure. In response, PCG has developed a Sustainable Change, a bundle of knowledge and tools that support the growth, change and revitalization of organizations and their operations. We help agencies and their leaders take control of their work, set and execute strategy, and produce change that sticks.